After your order is shipped, you will receive an email with the full informations needed to track your package anywhere in the world.
If specifically requested, we will be happy to assist you in choosing an alternative shipping method or arrange a pick up with your private agent.
Most of our products are vacuum packed and are shipped in a double strong cardboard box.
We also provide packing in wooden crates, for the best protection available.
Your delivery is always covered by a full insurance: if something arrives broken, we will make the replacement parts ASAP and mail them to you at no additional costs.
Every product is handmade upon request, therefore the average lead time is of about 30 working days.
Customer is responsible for any foreign duties, if any.
Most of our articles are shipped not assembled.
Please have a look at our assembly instruction page for more informations on how to assemble a chandelier or a wall sconce.
We do not ship to P.O. Boxes. Please make sure that you enter your address correctly.
We must charge you for shipping if we have to re-ship an item because of an address error.