Terms and Conditions

RETURNS and REFUNDS

We guarantee your satisfaction with our products. Products may be returned within 10 days after delivery date for a full refund of the product price for your choice of a cash refund or credit (shipping and handling charges are not refundable).

Please enclose proof of purchase. All returned merchandise must be in resale condition and returned prepaid in the original packaging, packed inside another master carton.Warranty is included with most products. For a warranty service return the product to the address given on the warranty card.

We recommend that you send your return via an insured carrier. We are not responsible for lost returns.

SHORTAGES and BACKORDERS

All items in our catalog are stocked in depth, but sometimes shortages do occur. You will not be charged for a backordered item until it is ready to ship. You will be informed which products, if any, are on backorder usually within 1 week of order placement.

ORDERING PROBLEMS

If you are having problems with your order, or you receive goods that are damaged, in error, or missing. Contact our Customer Services Desk on:

Email: info@murano-glass-chandeliers.com

Tel: +39 0438 415545

Fax: +39 0438 415545

Address: Pierfranco Rossi - www.murano-glass-chandeliers.com, via D. Concini, 6 - 31015 Conegliano TV - Italy

Office Hours:

9am to 8pm, Monday to Saturday CET

9am to 4pm Sunday CET

RETURNS

Return Policy: You may return the merchandise within 10 days from date of purchase. Full refund will be applied only to unopened merchandise. If you would like to return merchandise please call +39-0438-415545 for RMA (Return Merchandise Authorization) to obtain authorization code. Prices are subject to change without notice.

TAX

All orders delivered within some EU countries will be vatable on the products and the shipping costs.

All orders outside EU are Non taxable.

The current tax rate is 20% for EU.