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Informations
GENUINE PRODUCTS
RETURNS and REFUNDS
Our mission is to guarantee your satisfaction. All the purchased products can be returned within 10 days from the date of the delivery in order to have a full refund (both cash or credit refunds available). Be aware that shipping and handling charges are not refundable. Full refund will be applied only to unopened merchandise
Customer must enclose the proof of purchase and the returned goods must be in resale status, in the original package.
Since we are not responsible for lost returns, we suggest the use of a full insured delivery service, such as FedEx or UPS.
ORDERING PROBLEMS
For any problems at ordering, damaged, mistaken or missing articles, please get in touch with our support staff at:
Email: info@murano-glass-chandeliers.com
Tel: +39 338 153 7427
Office Hours:
9am to 8pm, Monday to Saturday CET
TAXES and CUSTOM FEES
All goods delivered within most of the EU countries are be vatable both on the product and the shipping costs.
All orders outside EU are not taxable.
The current VAT rate for EU is 20%.
Custom fees, import duties or any associated penalties are of the sole responsibility of the buyer.