Frequently Asked Questions

What is the average lead time for a chandelier?

The usual manufacturing time is 30 working days, depending on the schedule. We keep a little stock, but most of our products are handmade on request.

What happens if the something arrives broken?

The delivery is always covered by a full insurance.

If something arrives broken, you just have to email us the photos of the broken pieces and we will send you the replacements as soon as possible at no additional costs.

Do you offer any service for professionals, such as designers, interior decorators, and architects?

We will be happy to assist you in your project, with a personalised advice based on your needs and your budget. We also offer special discounts, depending on the size of your order.

What is your guarantee of your products?

The guarantee of our products is the fact that they are manufactured and comes straight from Venice, Italy. Every piece comes with a
Certificate of Authenticity and our Masters use the same traditional techniques that made Murano glass well-known all over the world.

Are the light bulbs included? Can I buy them from you?

The lamps comes with no lights bulbs included: most of our customers prefer to choose them by themselves, customizing shape and wattage.

However, if required, we can include them in the parcel for a small surcharge.